Frequently Asked Questions
Everything you need to know about your BariatricPal Shop fashion experience.
How do I determine my correct size after weight loss surgery?
We provide detailed size charts on every product page. Since body composition changes rapidly post-surgery, we recommend measuring your current bust, waist, and hips before every purchase to ensure the best fit.
What is your return policy for apparel?
We offer a 30-day return window for all unworn clothing items with original tags attached. Please note that for hygiene reasons, compression shapewear and intimate apparel must be unopened to qualify for a return.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US usually takes 3-7 business days, while expedited options are available at checkout.
Do you offer clothing specifically designed for the post-bariatric body?
Yes, our fashion line includes specialized compression wear, adjustable waistbands, and fabrics designed to support excess skin and provide comfort during your weight loss journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment plans through Sezzle to make your wardrobe transition more affordable.
Can I track my package once it has been sent?
Absolutely. As soon as your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress in real-time.